In the Southeast, a third-party Medicare payer for the federal government, a division of one of America's largest companies, had a problem with its stationery. Over time, envelopes, letterhead, faxes, forms, even interoffice memos had strayed far from corporate graphic standards. The Postal Service had delayed delivery of many out-of-spec mail pieces for up to six months, levying fines as well. HCFA had asked the company to review the professional look of its outgoing correspondence. The parent company wanted the corporate graphic standards enforced. And management wanted to cut a significant amount out of the budget.

With stationery needs for 700 employees and thirteen different addresses across four states, they turned to NEW SOUTH. After reviewing corporate graphic standards, meeting with management and the Postal Service, all stationery items were brought into compliance across the board. Historical inventory usage and costs were reviewed. Cost savings were implemented and a never-out-of-stock, just-in-time warehousing and delivery system was tailored to the company's needs.

To help employees across the company, Word® and WordPerfect® templates and instructions were designed and distributed for faxes, interoffice memos, letters and envelopes to ensure that correspondence from every desk meets the same high standards.